Supported Payment Methods:
| Payment Method | Minimum Deposit | Processing Time | Withdrawal |
|---|---|---|---|
| Mobile Pay | ৳100 | Instant | ✅ Yes |
| Nagad | ৳100 | Instant | ✅ Yes |
| Rocket | ৳100 | Instant | ✅ Yes |
| Bank Transfer | ৳500 | 1–3 business days | ✅ Yes |
Log in → Wallet → Deposit → Select Mobile Pay.
Enter the amount and send the money to the Mobile Pay number shown by Winzo Game.
Transaction ID Copy it into the form and submit.
Your wallet balance is typically updated within 5–15 minutes.
Tip: Always save your transaction ID — if anything goes wrong, sharing it with support speeds up the resolution.
Daily Sign-In Reward:
- Log in once a day to earn points or bonus credits.
- Log in 7 days in a row to unlock a special reward — usually a free bet or cashback.
- Missing a day resets your streak.
- Open the Winzo Game app and you'll see a "Daily Gift" or "Lucky Wheel" banner right on the home screen.
- One free spin available every day — prizes range from ৳10 to ৳5,000.
- VIP members receive more spins every day.
Log in to the Winzo Game app or website.
On the homepage or Bonus Look for "Daily Reward" or "Sign-In Bonus" in the section.
Follow the on-screen prompts — your reward will be added to your wallet instantly.
Free Spins and daily bonuses typically expire within 24 hours — if you don't use them that day, they're gone.
Ways to reach us:
| Method | Where | Average response time | Time |
|---|---|---|---|
| Live Chat | App / Website | < 2 minutes | 24/7 |
| Support@winzogame.bet | 3–12 Hours | 24/7 | |
| App Help Center | Settings → Help | Quick FAQ | Always |
Log in to the app or website.
Bottom-right corner of the screen "Help" Or click the chat bubble icon.
Describe your issue — a support agent will connect with you.
Tip: When emailing about an issue, include your transaction ID, screenshot, and account number — this helps resolve it much faster.
Proof of trustworthiness:
- International Gaming License: Winzo Game is licensed under an international regulatory body — ensuring fully transparent operations.
- SSL Encryption: All data transfers are encrypted with AES-256 and TLS 1.3.
- RNG Certification: Game outcomes are determined by an impartial Random Number Generator — no manipulation possible.
- Fund Segregation: Member deposits are held separately from the company's operational funds.
- Responsible Gaming Commitment: Self-exclusion, deposit limits, and age verification are all in place.
- Fast and hassle-free payment processing.
- 24/7 support in Bangla.
- Transparent bonus terms — no hidden conditions.
For more details About Us and Terms & Conditions View the page.
Password Reset Steps:
On the login page Go to and "Forgot Password?" Click the link.
Enter your registered mobile number — a 6-digit OTP will be sent to that number.
Verify your identity with an OTP.
Enter a new password (at least 8 characters, mixing numbers and symbols) and confirm it.
Log in with your new password.
- Wait 60 seconds, then click the "Resend" button.
- Make sure your number is correct.
- If you have an issue, reach out to support via live chat.
If your mobile number has changed, you won't receive the OTP. In that case, email our support team and verify your account with a valid ID.
Payment processing times (by method):
| Withdrawal Methods | Standard processing time | Maximum Time |
|---|---|---|
| Mobile Pay | 1–3 Hours | 24 Hours |
| Nagad | 1–3 Hours | 24 Hours |
| Rocket | 1–6 hours | 24 Hours |
| Bank Transfer | 1–2 business days | 3 Business Days |
- Minimum Withdrawal: ৳500
- If your KYC verification is incomplete, large withdrawals may be delayed.
- Winnings from bonuses are subject to wagering requirements before withdrawal.
- There may be a daily limit on the number of withdrawals — this varies depending on your account level.
Log in → Wallet → Select Withdraw.
Select the amount and payment method.
Confirm your mobile number or account details and submit.
If it takes more than 48 hours, contact Live Chat with your transaction ID.
How to View Your Bet History:
Log in → Profile icon → "My Account" or "My Account"Go to.
"Bet History" or "Bet History" Click on the tab.
Filter by date, game type, or result.
Wallet → "Transaction History" or "Transaction History"Go to.
Deposits, withdrawals, and bonuses — each transaction type can be viewed separately.
Click on a specific transaction to view its full details and transaction ID.
- Bet History: Up to the last 90 Days
- Transaction history: up to the last 1 Year
- Contact support to request older data.
Responsible Gaming Tip: Check your betting patterns regularly — if you notice unusual spending, Responsible Gaming View the page.